Effective date: January 1, 2025
Venice SlabGuard provides slab leak repair services in Venice, Florida. When you call us, fill out a form, or browse our website, you share information with us. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe. We keep things simple and straightforward - just like our service.
Information We Collect
When you contact us for slab leak repair, we collect the details you give us directly. That includes your name, phone number, email address, and the service address where the work will happen. You might also share information about your plumbing issue, like where you see water damage or how high your water bill has climbed.
Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, device type, and the pages you view on our site. We use this to keep the site running smoothly and to understand what visitors find helpful.
How We Use Information
We use your contact details to schedule your slab leak inspection and repair, send you updates about your appointment, and follow up after the job is done. If you call us, we use your phone number to reach you about your service.
We also use your information to improve our website and services. For example, if we notice many visitors are looking for emergency leak repair, we might add more information about that on our site. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and improve your browsing experience. Cookies help us understand how people move through our site so we can make it easier to use.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (941) 477-1483 to get help with your slab leak.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and general location. They do not identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and send reminders. These providers only access the information needed to perform their service, and they are required to protect your data.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business - like scheduling software or payment processors - and only to the extent needed to do their job.
We may also disclose your information if required by law, such as in response to a court order or to protect the safety and rights of Venice SlabGuard, our customers, or the public.
Data Retention
We keep your personal information only as long as needed to provide our services and meet legal requirements. For example, we retain service records for a reasonable period so we can honor our warranty and respond to any future questions about your repair.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encrypted connections, and limiting access to your data to team members who need it to serve you.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your information. If you have concerns, please call us at (941) 477-1483.
User Rights
You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details at the bottom of this page. We will respond promptly and help you however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this page occasionally so you stay informed about how we protect your information.